Frequently asked questions
Are the items new or preloved?
All items at Lovely Loot Closet are preloved, meaning they were previously owned but are still in good wearable condition.
Are the clothes cleaned before shipping?
Yes. All items are washed and steamed, so they arrive clean and ready to wear.
How do you check the items?
Each piece is carefully inspected before being listed to make sure it is still in good condition. Any noticeable flaws will be mentioned in the description.
What is the price range of your dresses?
Most of our dresses range from 20 AED to 100 AED, making them affordable for everyday workwear.
Why are the prices so affordable?
Because our pieces are preloved, we can offer stylish dresses at much lower prices than retail. This allows you to refresh your wardrobe without spending too much while also supporting sustainable fashion by giving clothes a second life.
How much is shipping?
We offer flat-rate shipping of 10 AED across the UAE.
How long does delivery take?
Orders are usually processed within 1–2 days, and delivery typically takes 2–3 business days depending on your location.
Do you accept returns or exchanges?
Since our items are preloved, we follow a no return, no exchange policy. However, exceptions may apply if you receive a damaged or wrong item, subject to approval.
Do you offer Buy Now, Pay Later?
Yes! You can shop using Tabby or Tamara during checkout.
Are the photos actual photos of the item?
Yes. All photos shown on the website are actual photos of the item you will receive.
How can I contact you?
You can reach us through our Instagram page or the Contact Us page on our website.