✨ Frequently Asked Questions

Are the items new or preloved?
All items at Lovely Loot Closet are preloved, meaning they were previously owned but are still in good wearable condition.

How do you check the items?
Each piece is carefully checked before being listed to ensure it is still in good condition.

What is the price range of your dresses?
Most of our dresses are priced between 10 AED – 100 AED, making them affordable for everyday workwear.

Why are the prices so affordable?
Because our pieces are preloved, we can offer stylish dresses at much lower prices than retail. This allows you to refresh your wardrobe without spending too much while also supporting sustainable fashion by giving clothes a second life.

How much is shipping?
We offer flat-rate shipping of 10 AED across the UAE.

How long does delivery take?
Orders are usually delivered within 2–3 business days after dispatch, depending on your location.

Do you accept returns or exchanges?
Since our items are preloved, we generally follow a no return, no exchange policy. However, exceptions may apply if you receive the wrong or damaged item.

Do you offer Buy Now, Pay Later?
Yes! You can pay using Tabby or Tamara during checkout.

How can I contact you?
You can reach us through our Instagram page or the Contact Us page on our website.