Frequently asked questions
Are the items new or preloved?
Most items at Lovely Loot Closet are branded preloved pieces carefully selected for their style and condition ✨ We also occasionally offer brand new items with tags. All pieces are checked, washed, steamed, and ready to wear before shipping.
How much is shipping?
We offer flat-rate shipping of 14 AED across the UAE ✨ Orders are typically delivered within 2–4 days after dispatch, depending on your location.
Do you accept returns or exchanges?
Since our items are preloved, all sales are final and we follow a strict no return, no exchange policy ✨ However, if you receive a wrong or damaged item, we will gladly review and assist your concern for approval and resolution.
What payment methods do you accept?
We offer flexible payment options to make shopping easier for you ✨ You can pay using Tabby, Tamara, Cash on Delivery (COD), bank transfer, Apple Pay, Google Pay, and major debit or credit cards at checkout. Please note that Tabby and Tamara payments are processed under the Hoop n Hustle account as we operate under their licensed merchant setup.
Are the photos actual photos of the item?
Yes ✨ All photos are actual photos of the item you will receive. We take real pictures to show the true condition, color, and details of each piece so you can shop with confidence.